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Promising Practice Profiles

Communities for Children Early Childhood Coordinators (ECCs)

The full Promising Practice Profile is available for download in PDF format (533 KB)

Project practice

Coordination and development of early childhood service delivery responses to improve access and utilisation by the local community including Aboriginal children, children with additional needs (and their families).

Project undertaken by

Centacare Wilcannia-Forbes (Facilitating partner for the Communities for Children - Dubbo, Narromine, Wellington initiative)

Start date

November 2006

Focal areas

Healthy young families

Supporting families and parents

Early learning and care

Indigenous families

Creating Child friendly communities

Families and children's services working effectively together

Program

Communities for Children (CfC)

Issue

Community consultations in the Dubbo, Narromine and Wellington Shires of central NSW have indicated that many children and families are not accessing the services and supports available to them. Together with additional local research, the findings of these consultations show that health, ante- and post-natal, playgroup, early childhood and family support services are among the services identified as inaccessible or under-utilised.

Consultations with Aboriginal community groups and families of children with additional needs have emphasised that lack of knowledge about services, transport barriers, discrimination, and services operating in ways that are offensive, denigrating, or culturally inappropriate are among the reasons that families are not accessing existing services. Lack of appropriate services was also identified as an issue by service providers and community members, including the Aboriginal community, as well as families and children with additional needs.

Service providers admitted not knowing of the existence of other services or how they operated, and expressed a wish to begin working in more collaborative ways. At consultations and meetings, many service providers pointed out that a majority of their clients are from the Aboriginal community. However, service providers and community representatives also reported that vulnerable Indigenous families are not accessing services. Service providers wished to bridge this gap.

Program context

The Dubbo, Narromine, Wellington CfC Site covers three Local Government Areas (LGAs) in the North West Statistical Division of New South Wales. There is relatively stable population growth across the North West, although the Dubbo LGA has an annual growth rate of 0.5%. The area also has a higher proportion of the population between 0-14 year olds (22.8%) than NSW in general (Dubbo City Council, 2008).

An important characteristic of the CfC site is the relatively high percentage of Indigenous people living in the community: 9.7% in Dubbo city, 14.6% in Narromine/Trangie and 13.1% in Wellington compared to the 1.9% NSW average (2001 Australian Census, www.abs.gov.au). Birth rates are higher for the Aboriginal community than for the non-Aboriginal community in the Greater Western Area Health Service.

Centacare Wilcannia-Forbes is the Facilitating Partner for the CfC - Dubbo, Narromine, Wellington initiative. The Early Childhood Coordinator initiative is the main CfC activity and forms part of the Strengthening Universal Points of Access strategy through supporting collaborative action. Four Early Childhood Coordinators (ECCs) have been employed by CfC Community Partners to engage, connect and support children, families and service providers, and the wider community:

In Dubbo, a city of 40,000 people, two ECCs have been employed. One of these positions is an identified Aboriginal position and is auspiced by Centacare Wilcannia-Forbes. The "mainstream" position in Dubbo is auspiced by UnitingCare Burnside.

Another Coordinator is working in Wellington; a town of 8,239. This position is auspiced by Wellington Council.

The fourth Coordinator is working in Narromine Local Government Area, which has a population of 6,621. The Narromine position is auspiced by Bubblegum Inc., a community-based children's services support organisation.

The client group for the ECCs are:

Through engaging, connecting and supporting children, families and service providers, the ECCs are aiming to achieve:

The main activities and services that the ECCs undertake are:

Practice description

This section lists and briefly discusses the ingredients that are emerging as being critical for the effectiveness of the CfC ECCs in their key practice of engaging, connecting and supporting children, families and service providers.

Communication

This is the core element. Accurate, respectful and inclusive communication is essential for effective practice in engaging, connecting and supporting children and families and service providers. Good communication underpins all the other practice ingredients. ECCs have emphasised that respect, listening and understanding of other people's culture and context are very important components of their communication. For example:

Networking

A central activity of all ECCs is linking community members to other community members, organisations and service providers. They take every opportunity to link services through attendance at networks, community events and meetings. Introducing people, passing on information and contact details, and arranging meetings are all important components of networking. For example:

Flexibility and creativity

Problem-solving and being ready to try new approaches are ingredients evident in all activities. The ECCs have identified the importance of being open to new ideas and feedback from services and community members. As the coordination projects have developed from the ground up, there have been many unexpected events and developments. Using such action research principles means that the ECCs can also encourage service providers to be reflective about the ways in which they plan and deliver their services. For example:

Collaboration with other services

At this stage, ECCs are actively supporting other services in their activities, and working in partnership with services to organise and deliver programs and community events. This practical collaboration demonstrates that the ECCs are ready to "walk the walk". This practical collaboration is establishing relationships and partnerships, which may lead to more complex and long term collaboration. For example:

Outreach

Outreaching to other services at their offices, activities and meetings and to the community at their community venues has been important to building credibility and accessibility. Outreach demonstrates a genuine wish to support and collaborate. Outreach shows respect and willingness to move outside their "comfort zone". Outreach by the ECCs makes it easier for time and resource strapped services and communities to get involved in activities. Outreach is an important part of effective relationship building with the "hardest to reach" members of the community. For example:

Building relationships with community members and service providers

This has been identified by ECCs as an essential element in networking, collaboration and overall communication with service providers and community members. Building a relationship means taking the time to listen, respond and follow-up. Taking the time to build relationships is important because it helps to develop trust and understanding of each others needs and characteristics. Building a relationship lays the foundation for future collaboration and communication. Building a relationship leads to players having more realistic expectations of each other. For example:

Research base

The approach of the CfC ECC program is supported by, or consistent with relevant research, systematic reviews and reports in several areas. However, there is a lack of existing evidence that this specific model will achieve targeted specific outcomes. It is therefore important to record and evaluate in order to gauge and improve the quality of the program, and to add to the evidence base.

Importance of connection to community and services

The role of the ECCs within the Universal Points of Access strategy is supported by two important understandings about effective early intervention. Available demographic data and community consultations indicate that many vulnerable families are not accessing services in the area. Shonkoff and Phillips (2000) asserted that families who are connected to the community and services are better able to support their children's development. The focus of the ECCs is on increasing access to appropriate services at important age milestone and community points of access. Increased contact and access to services will increase developmental opportunities for young children.

Community capacity building

The ECCs are aiming to build the capacity of the early childhood and family service and support sector to respond to needs of children and families within their respective communities. Initiatives involved in community building need to generate social support for families with young children (Rogers & Moore, 2003).

Value of a temporary position

A pilot project that includes a temporary position can effectively develop lasting social capital through effective facilitation of service cooperation and development of skills in the community (Johnson et al., 2005).

Communication, community involvement

Effective intervention needs to include family-centred, strengths-based, culturally appropriate and empowering approaches featuring collaboration and trust between all parties (Moore et al., 2001; Rogers & Moore, 2003).

Collaborative community efforts

In his review of the literature, Munt (2003) described the importance of working together as both a means to achieve social capital outcomes as well as an important outcome in itself:

At a community level collaboration is an essential part of achieving project goals, as individuals, agencies, organisations and/or groups rely on the combined effort and resources of others to achieve meaningful and sustainable outcomes. Collaboration, as well as process, can be an outcome in itself, as it can be a key element for creating social infrastructure that is sustainable beyond the duration of the project. (p. 6)

Collaborative service provision

McCain and Mustard (1999) recommended integrated community driven services for families with children, with resources to enable the needs of all families to be met. They promote the efforts of service providers to operate in cross-disciplinary, flexible ways to be a successful part of this new approach (McCain & Mustard, 1999). Families often need a wider range of services than any single program can provide (Harbin, 2001). From a health background, Vimpani (2000) noted that a holistic network that overcomes service barriers will provide a more effective continuum of support for families. However, Wynn et al. (1994) acknowledged that there are challenges for agencies in developing new ways of working together. Scott (2005) provides a framework for identifying, analysing and addressing the potential conflict arising at inter-organisational, intra-organisational, inter-professional, interpersonal and intra-personal levels. She concludes that a willingness to identify, acknowledge and engage in conflict transactions is essential to overcoming structural or ideological obstacles to collaboration (Scott, 2005).

Although much of the writing on collaborative action focuses on inter-organisational collaboration the critical elements of collaboration in this profile also involve partnership building between families and service providers. Blue-Banning et al.'s (2004) consideration of collaborative partnerships between parents and professionals suggests that there are six key indicators which contribute to the building of successful partnerships. These are communication, commitment, equality, skills, trust, and respect (Blue-Banning et al., 2004).

Community involvement

The Secretariat of National Aboriginal and Islander Child Care (SNAICC) and the Centre for Community Child Health's (CCCH) 2004 collection of Early Childhood Case Studies describes features of twenty eight children's services which focus on working with Aboriginal families and children. All the projects reported positive outcomes where there is evidence of community participation in planning and carrying out the project.

Culturally appropriate services and the need for flexibility

The authors of the NSW Department of Community Services' Prevention and Early Intervention Literature Review (2004) claim that cultural awareness and cultural partnership, and a high level of resourcing and flexibility are important ingredients in effective programs with Indigenous families and children.

Importance of early years experience for later outcomes

Many disadvantaged families have little or no contact with other child focused service till their children reach school age (Rogers & Martin, 2002), yet children's early experiences are very important for developmental outcomes (McCain & Mustard, 1999).

The 2004 Report of the Review of Aboriginal Education' conducted by the NSW Aboriginal Education Consultative Group and the NSW Dept of Education and Training acknowledges the poor educational outcomes for Indigenous students in this state. The Report also discusses how extensive community consultations have identified the importance of inclusion of the whole family in successful education programs, and the need to strengthen schools' connections to communities. The importance of children's experiences in the years before school is discussed. Recommendations include supporting innovative transition to school programs.

Importance of early intervention and coordinated services

Core problems in relation to community services for children and families include: fragmented service delivery, lack of co-ordination between services and insufficient focus on prevention, early detection and early intervention. These problems are exacerbated with the inclusion of factors of economic and social disadvantage (Rogers & Moore, 2003).

Importance of community connections

The ABS discussion paper on Social Capital and Social Wellbeing (2002), reports that families on lower incomes have less connection to community activities. Research carried out in Hawaii on outcomes for children in very disadvantaged neighbourhoods came up with initially surprising pockets of good outcomes (Werner, 1971). Factors identified as being protective included the presence of family and community connections. Strengthening families and community connections has subsequently become a key platform of policy informing programs both in Australia (e.g., Families First and Best Start) and overseas (Sure Start in the UK and Early Head Start in the USA). See http://www.aifs.gov.au/sf/communities.html

Outcomes

At this early stage, after one year of establishing and beginning to deliver their services, outcomes are emerging because of the work of the CfC Early Childhood Coordinators. These outcomes are directly linked to the objectives for the program listed in the "Program Context" section of this profile.

Evidence of outcomes

Sources of data and information confirming the outcomes from the ECCs practice of engaging and linking families and services include:

ECC reports to the Facilitating Partner and Community Partners detailing all activities, including numbers of participants;

More children and families, including Aboriginal children and families, and children and families with additional needs, are having increased access opportunities to appropriate services and community connections.

The Dubbo Early Childhood Coordinator has:

(Data sources: Dubbo ECC report to UnitingCare Burnside and Centacare April-June 2007)

The Narromine Early Childhood Coordinator has:

Some of the feedback received from parents include:

"The event was great"

"My children thoroughly enjoyed themselves"

"It was a good setting"

"There was lots of variety"

"Painting was fabulous, they loved the canvases and rollers"

"No change needed really, just build on what worked well"

(Data sources: ECC's Quarterly Report April-June 07, Events Register, promotion flyers prior to the events, Children Matter newspaper, column feedback forms.)

The Wellington Early Childhood Coordinator has:

(Data source: copies Children Matter column & Wellington ECC report to Wellington Council & Centacare June-Sept. 2007)

Referrals have been made

The Dubbo Early Childhood Coordinator has:

Referred 20 families to the following services during April-June 2007:

Data source: Non-identifying data collected to support evaluation & research. Contact data base (including follow up information & referrals made) - as reported in the Dubbo ECC report to UnitingCare Burnside and Centacare April-June 2007

The Wellington Early Childhood Coordinator has:

Received numerous calls or enquiries this quarter for a range of information including when:

A local mother rang enquiring about local preschool services for her 4-year-old daughter.

(Data source: referral consent forms and reported in Wellington ECC report to Wellington Council & Centacare March-June 07)

The Narromine Early Childhood Coordinator, from July to Sept 2007 has:

Other families may also have begun to attend new services this quarter, and although I may not have directly referred them, I would like to think that my news columns, which promote activities such as library activities, etc., do increase the number of families who are accessing these services.

(Data source: Narromine ECCo report to Bubblegum Inc and Centacare July-Sept 2007)

New and existing groups are being supported by the ECCs.

The Dubbo Early Childhood Coordinator has supported:

(Data source: Dubbo ECC report to UnitingCare Burnside and Centacare April-June 2007).

The Wellington Early Childhood Coordinator:

(Data source: ECC report to Wellington Council & Centacare March-June 08).

The Narromine Early Childhood Coordinator has:

(Data source: ECC quarterly report to Bubblegum Inc & Centacare July-Sep. 07)

New services and partnerships are being facilitated.

The Dubbo Early Childhood Coordinator has:

(Data sources: Dubbo Family Fun Day planning meeting minutes, feedback questionnaire & media cuttings.)

The Wellington Early Childhood Coordinator:

"The Let's Read Official Community Launch was held on Thursday 23rd August 2007, with 45 families in attendance. At the launch, 68 children and 42 adults were present. It was coordinated by the Let's Read Sub Committee, formed from members of the Wellington Early Childhood Committee. The launch was held at Wellington Civic Centre, and was attended by a range of local families, early childhood services, school groups, FaCSIA representatives, Wellington Council Representatives and members of local service clubs and organisations. Invitations were sent out to local services and schools, as well as to local family contacts." (Data sources: Wellington ECC report to Wellington Council and Centacare June-Sep 2007)

The Narromine Early Childhood Coordinator:

The literature and CfC program logic suggest that these early stage outcomes will support and link to the desired longer term outcomes of better maternal, child and family health, early childhood development, and better family functioning. It will be interesting to submit a second stage "promising practice" review of the ECC project in late 2008 to see how the practices and outcomes develop over twelve months. This PPP has provided examples showing how the "essential ingredients" described in the Practice Description section are leading to connections, referrals, new activities and support, in many cases for families and services where there had previously been no connection.

More specific information from these sources can be supplied to verify/support the outcomes listed above.

Policy analysis

The Early Childhood Coordinators initiative of the Dubbo, Narromine and Wellington CfC site is a clear example of collaborative action. The Coordinators in each community take on roles that reflect the needs, strengths and opportunities of that community. Networking is a central activity of each Coordinator. Given these contextual differences, however, it seems that over time variability in roles and functions emerge. The capacity to adapt and respond to emergent needs and preferences is particularly important given the premise on which the initiative is based, namely that improvements in access to and relevance of service provision will lead to improved outcomes for children and families.

While there is a genuine commitment to a comprehensive evaluation strategy there is little information available at this stage on outcome measures or evaluation processes. How the initiative can effectively promote and support more responsive service access and provision to Aboriginal children and families and to children with additional needs is of particular importance. There is little research evidence on examples of this type so evaluation data that will begin to emerge over the next 12 months will be welcome.

Evaluation

N/A

Project related publications

N/A

References

Australian Bureau of Statistics. (2002). Social capital and social wellbeing. (Discussion Paper). Canberra: Author.

Blue-Banning, M., Summers, J., Frankland, N., Nelson, L., & Beegle, G. (2004). Dimensions of family and professional partnerships: Constructive guidelines for collaboration. Council for Exceptional Children, 70, 167-184.

Centre for Community Child Health (CCCH), Australian Early Development Index (AEDI). Royal Children's Hospital Melbourne Telethon Institute for Child Health.

Dubbo City Council. (2008). Dubbo LGA: Economic and demographic profile, April 2008. Dubbo, NSW: Dubbo City Council.

Johnson, D., Headey, B., & Jensen, B. (2005). Communities, social capital and public policy: A literature review. Canberra: FaCS.

McCain, N. M., & Mustard, F. (1999). Reversing the brain drain: Final report of the early years study. Toronto, Canada: Ontario Children's Secretariat.

Moore, T., Ochiltree, G., Cann, W. (2001). Best Start Effective Intervention Programs: Examples of Effective Interventions, Programs and Service Models (PDF 452 KB). Centre for Community Child Health for the Victorian Dept of Human Services: Melbourne.

Munt, R. (2003). Building Collaboration. Stronger Families Learning Exchange Bulletin, 3(Winter), 6-8.

National Network for Collaboration Framework. (1995). Collaboration Framework: Addressing Community Capacity

NSW Aboriginal Education Consultative Group & NSW Deptartment of Education and Training. (2004). The report of the Review of Aboriginal Education (DOC 1.9 MB). Yanigurra Muya: Ganggurrinyma Yaarri Guurulaw Yirringin.gurray. Freeing the Spirit: Dreaming an Equal Future.

Watson, J., White, A., Taplin, S., & Huntsman, L. (2005.) Prevention and early intervention literature review. Sydney: NSW Department of Community Services and NSW Centre for Parenting & Research. Retrieved 15 January 2009

Rogers, R., & Moore, T. (2003). The Early Years Project: Re-focussing community based services for young children and their families. A literature review. Melbourne: Centre for Community Child Health, Royal Children's Hospital in partnership with Good Beginnings Australia.

Scott, D. (2005). Inter-organisational collaboration in family-centred practice: A framework for analysis and action. Australian Social Work, 58(2), 132-141.

Shonkoff, J. P., & Philips, D. A. (Eds). (2000). From neurons to neighbourhoods: The science of early childhood development. Washington DC: National Academy Press.

Secretariat of National Aboriginal and Islander Child Care.  (2004). Early childhood case studies. Northcote, VIC: Author. Retrieved 15 January 2009.

Vimpani, G. (2000). NIFTEY - National Investment for the Early Years. Paper presented at the AIFS conference. Family futures: Issues in research and policy. Australian Institute of Family Studies.

Werner, E., & Smith, R. (1982). Vulnerable but invincible. New York: McGraw-Hill.

Wynn, J., Costello, J., Halpern, R., & Richman, H. (1994). Children, families, and communities: A new approach to social services. Chicago: The Chapin Hall Centre for Children, University of Chicago.

Contact

Jenny Slack-Smith

Communities for Children
Centacare Wilcannia Forbes
12 Dandaloo Street
Narromine NSW 2821
Phone: (02) 6889 4932

Website

N/A

More information

More information on the Promising Practice Profiles can be found on the Communities and Families Clearinghouse Australia website.